Customer Satisfaction is our Number 1 Goal!
When your package arrives, if something is wrong with it, or something is missing, please notify us within 24 hours of getting the product. Once you bring it to our attention at SAAD Meats, we will resolve your product issue with a replacement or a comp/credit on your next order.
We ship all our product in a 2-3 day time frame, and product will always come to you frozen. If product is not frozen and appears at room temperature, do not eat, discard immediately. All product must be below 41 degrees Fahrenheit, but because we use Dry Ice, the product will be below 32 degrees Fahrenheit. No returns are accepted because they are perishable temperature controlled products.
Due to our product being perishable and temperature controlled, any claim for damaged and/or missing products after 24 hours of it being delivered will not be taken into consideration, and will only be taken into consideration for replacement and credits at the discretion of the staff at SAAD Meats.
DRY ICE WARNING!
CAUTION- Dry ice temperature is -110F
Do not handle with bare hands: wear gloves to avoid contact with skin
Do no put in airtight containers or stopped bottles
Do not inhale vapors
Do not eat
Do not put in drinks
Keep out of reach of minors
We are not responsible if you get injured in any way regarding the dry ice
All orders use an insulated Styrofoam box and dry ice to keep the food safe and protected; the customer must adhere to the warning above regarding dry ice. Saad Meats usually only ships out product 2 days during the week, usually on Monday’s and Thursday’s, please allow at least 5-8 days for your delivery to reach its destination. We are not responsible for incorrect addresses; therefore you must give us accurate shipping instructions; with a phone number and email address. If you are getting the box at an apartment complex, make sure to make prior arraignments with your apartment manager, so that they can receive the package; we are not responsible if somebody steals your package.
Product out of stock
Should any of our products be out of stock, Saad has the right to refund you for that product.
If you purchase through us for a local delivery, Saad will reach out to you either by telephone, text, or email to set up a time to deliver the product. Our policy is that we hand the product directly to the customers hands, because meat must be temperature controlled, and leaving it on a porch without it being cooled can spoil the product and become harmful for the customer. If Saad set up a time with the customer to deliver the product, and the customer or anybody is not there to take the order by hand, we at Saad reserve the right to refund you for your order, and charge the customer a 20 dollar restocking fee.